Privacy Policy

Last Updated: July 08, 2026

At CowayDeals.com ("Website", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or contact us.

By using this Website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Submit an enquiry form

  • Contact us via WhatsApp, phone, or email

  • Request a quotation

  • Apply for a Coway rental or purchase

  • Book an appointment

  • Subscribe to our newsletter or marketing updates (if applicable)

The information collected may include:

  • Full Name

  • Mobile Number

  • Email Address

  • Residential or Installation Address

  • Preferred Coway Product

  • Any information you choose to provide in your enquiry

We may also automatically collect certain technical information when you visit our Website, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referral source

  • Cookies and analytics data

2. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries

  • Recommend suitable Coway products

  • Prepare quotations

  • Arrange product demonstrations

  • Process your rental or purchase enquiries

  • Coordinate installation appointments

  • Provide customer support

  • Contact you regarding your enquiry

  • Improve our Website and services

  • Prevent fraud and maintain Website security

  • Comply with legal or regulatory requirements

Where you have provided your consent, we may also send you information about promotions, new products, or special offers. You may opt out of receiving marketing communications at any time.

3. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand how visitors use our Website

  • Measure Website performance

  • Improve our services

  • Support advertising and remarketing campaigns

You may disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.

4. Google Analytics & Advertising

We may use services provided by Google and other advertising platforms to understand how visitors use our Website and to improve our marketing efforts.

These services may collect information such as:

  • Pages visited

  • Time spent on pages

  • Device information

  • Browser information

  • Approximate location

  • Advertising interactions

Where applicable, we may use Google Ads remarketing features to display relevant advertisements to visitors who have previously visited our Website.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with:

  • Coway Malaysia for processing your rental or purchase application

  • Service providers assisting with Website hosting, analytics, payment processing, or customer support

  • Professional advisers where required

  • Government authorities or regulators where required by law

All third parties are expected to handle your information responsibly and in accordance with applicable privacy laws.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements.

When your information is no longer required, we will securely delete or anonymise it where appropriate.

8. Your Rights

Subject to applicable Malaysian laws, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Withdraw your consent where applicable

  • Request deletion of your personal information, subject to legal or contractual obligations

  • Limit or object to certain processing activities where permitted by law

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our Website may contain links to third-party websites, including WhatsApp, Google Maps, social media platforms, payment providers, or other external websites.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

This Website is intended for individuals aged 18 and above.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been submitted, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or Website features.

The latest version will always be published on this page together with the updated effective date.

Your continued use of this Website after any changes have been published constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

CowayDeals.com

Email: info@cowaydeals.com

Phone / WhatsApp: 017-4131773

We will respond to your enquiry as soon as reasonably practicable.